Leadership

The learning programmes develop people, at all levels of your organisation and focus on practical application in a risk free environment through live simulated activities and case studies drawn from today's business environment.
Through developing self-analysis and awareness individuals understand their current strengths and issues, this is key to enabling new learning to be more effective by providing a relevant context. Through cases, self perception, 360° assessments, trainer assisted discussion groups, video role plays and a range of other activities delegates own self-awareness is increase to facilitate the development of new skills. During the business case courses delegates are provided with laptops to conduct real analysis and decision making they can then take back to the workplace and take action.

Contact us today, realise the possibilities...

Introducing Key Management Skills To The Front Line

Moving from being a member of the team to the position of supervisor is always a hard step to take. Suddenly friends and colleagues become subordinates and you are no longer judged on the merits of your own work but on the work of those in the team.

This three-day workshop style course introduces general supervisory skills, with particular emphasis on the human relations aspects of the supervisors role and the interpersonal skills required to make the transition from subordinate to supervisor.

PROGRAMME HIGHLIGHTS:
The role of the supervisor.
How to make the change from subordinate to manager.
How to delegate and allocate work effectively.
Motivation - understanding the techniques.
Dealing with difficult staff and situations.
Coaching skills and identifying training needs.
Compiling written communication and setting out action plans for the team.
How to conduct performance monitoring and introduce corrective actions smoothly, without disruption.

RECOMMENDED FOR:
First stage management training (no previous training).
Introduction of performance management programme.
Improvement in team working.
Practical addition to NVQ/SVQ learning.
Supporting an organisational change programme.

Motivational Leadership Skills To Produce Results

Many of today's managers are confident in their ability to manage projects, sales teams, business units and operational divisions. A manager may have all the skills to manage the task but still not be a good boss because they do not have the skills to lead their staff.

If managers were responsible for getting results on their own most would probably be brilliant managers. The reality is that managers get results through other people - their team.

This three-day programme is based on the concept that there is more than one way to lead, and introduces managers to the skills required to achieve increased team performance.

PROGRAMME HIGHLIGHTS:
The managers role - where leadership fits in.
How to develop leadership skills - identify personal strengths and weaknesses.
The use of authority and influence.
Motivation - understanding the techniques.
How to develop the team approach to management.
How to develop a balanced team.
How to improve decision-making and introduce change smoothly and effectively.
How to develop a flexible and adaptable leadership styles dependent on situation and the individuals you are leading.

RECOMMENDED FOR:
Management development programme.
Leadership development.
Improvement in team working.
Practical addition to NVQ/SVQ learning.
Supporting change programme.
Advanced supervisory development.

Both Supervising The Team and Managing For Results programmes have been designed to nationally recognised competency standards for Supervisory and First Line Management Learning.

Learning To Motivate And Inspire Your Workforce

It has never been more important to have effective leaders. It was once thought that leaders were born. But in today's turbulent business world, where the pace of change is unrelenting, it has become obvious that only those managers who have made a commitment to training and self development have success where others have failure. THE LEADING EDGE PROGRAMME consists of four stand alone modules which have been designed to give today's managers not only the flexibility of approach to their own development but also to equip them with the skills necessary to give both them and their organisation the leading edge.

MOTIVATION

Motivating the team is much more complex than most managers expect. This module explains what really motivates people and how managers can use motivation skills to maintain and improve performance within the department or the team.

Various classical motivation theories are discussed with the emphasis on practical application.

LEARNING HIGHLIGHTS
How to motivate the team to give of their best.
What factors motivate individuals and groups.
How to improve communication within the team.
How to overcome some of the problems that arise when managers seek to delegate.

PERFORMANCE APPRAISAL

Properly implemented the appraisal system is a key element in maintaining motivation and ability to respond to change.

This module gives guidance for managers on how to conduct performance feedback, set performance objectives and how to follow up discussion with informal interviews.

LEARNING HIGHLIGHTS
Why appraise? - the benefits of a performance.
Preparation for the appraisal interview.
How to identify personality differences and change behaviour.
How to improve appraisee performance and identify training/development needs.
How to identify the most appropriate system for the organisation.

DELEGATION

Every manager whether new or experienced often asks the question when should I delegate and to whom? Every manager needs to know when to and when not to delegate. It is a difficult skill to learn but delegation can and should be used as a personal development tool for both the manager and the person delegated to.

LEARNING HIGHLIGHTS
The benefits of delegating.
Matching the delegated task to the person and the situation.
How to overcome communication barriers that inhibit the effective use of delegation.
How to overcome some of the problems that arise when a manager seeks to delegate.

TEAM BUILDING

Team effort can lead to higher productivity, better decisions and better solutions, especially when complex problems are faced. This module shows team leaders how to make their teams function as effectively as possible.

The Belbin Team Roles model will be used extensively in this programme, delegates will get the opportunity to identify their own team role and it's strengths and weaknesses.

LEARNING HIGHLIGHTS
The development of the team - the essential components.
Building effective teams - benefits to the organisation.
How to stimulate activity by using the different personalities within the team.
How to diagnose and resolve conflict within the team.

ACHIEVING EXCELLENCE

The Intelligent Organisations is being dubbed as the most important shift in business thinking since the industrial revolution. More than ever before, organisations are adopting its principles of quality and customer satisfaction and its ethos of the way people should work.

This module is an introduction to organisational intelligence and outlines the stages and procedures necessary to implement a successful change programme and shows how to get started.

SPECIFICALLY DESIGNED FOR:
Those responsible for, or involved in implementing a change programme. The course assumes no prior knowledge of total quality or change processes. This module is also useful for those organisations wishing to highlight the importance of quality to any group of people working in specific departments.

SPECIFICALLY DESIGNED FOR:
Those responsible for, or involved in, implementing a total quality programme. This module does assume a basic knowledge of total quality and is an ideal follow up to ACHIEVING EXCELLENCE.

TOTAL CUSTOMER SERVICE

The nice customers are the ones who never complain, no matter how long they have to wait to be served and no matter how bad the service is when they get it.

But the most important thing about nice customers is this - they are the ones who never come back. It seems so obvious but so often lacking - this workshop demonstrates clearly how to provide outstanding customer service and so gain that valuable competitive edge.

SPECIFICALLY DESIGNED FOR:
Those responsible for, or involved in, implementing a customer service strategy. This workshop assumes a basic knowledge of total quality principles.

SUSTAINING CUSTOMER SERVICE

The Kaizen Institute report that over 70% of quality and customer service initiatives fail within the first year of implementation. So why does this happen? This workshop shows how to maintain the momentum and keep customers, both internal and external, more than satisfied.

SPECIFICALLY DESIGNED FOR:
Those responsible for, or involved in, maintaining a customer service programme. The course assumes a basic understanding of total quality and customer service and is an ideal follow up to TOTAL CUSTOMER SERVICE.