Working with Emotional Intelligence

Research shows that for jobs of all kinds, emotional intelligence is twice as important as IQ plus technical skills. Emotional intelligence is more than 85% of what sets star performers from the average. The higher the level of a job's complexity and authority, the greater the impact of outstanding performance on the bottom-line. Top managers can add or destroy huge economic value, and the higher the level, the higher the leverage - so the higher the impact. We are talking about "hard" results such as improved profitability from higher productivity, increased sales and lowered costs as well as "softer" results as increased morale and motivation, greater cooperation, lower turnover and loss of talent.

LEARNING SUMMARY

Who will benefit?
This course is designed for anyone, who may have some experience, previous knowledge of EI or background in leadership and who are interested in practical application. The course includes an individual Emotional Competence Inventory (ECI) for each participant and a copy of Daniel Goleman's book "Working with Emotional Intelligence".

What will you gain?
Participants will be able to review and understand feedback through interpretation of their own ECI. Over two days participants will be able understand the structure of emotional intelligence, how it is developed and the belief systems necessary to be effectively emotionally intelligent. Included with the course material is a copy of Daniel Goleman’s book “Working with Emotional Intelligence” As well as some excellent course material delegates will take part in thought provoking exercises that effectively illustrate the contribution of emotional intelligence to personal effectiveness.

Event structure
Up to a maximum of 10 participants will learn within a traditional learning environment. Participation will be encouraged during a review of simulated situations, exercises, case studies and review of the ECI feedback report. The courses will be held at our Dunfermline and London learning centres and at other learning venues throughout the UK.

What is the level of feedback?
This event will seek to analyse the findings of each individuals ECI feedback report in parralell with the principles outlined by the founder of the emotional intelligence competences, Daniel Goleman.

Participants will gain the opportunity to identify their own levels of self-awareness, self management, social awareness and relationship management. The ECI is a 360 degree instrument, therefore feedback will include views from peers, team member reports and manager.


Learning Outline

Candidate Profile:
Individuals who have had some experience of emotional intelligence but particularly who would like to increase their level of self awareness and become more effective in key areas of their business and personal lives.

Key Learning Points:
At the end of the course candidates will be able to:

• Identify your own emotions and their impact on performance – self-awareness.
• Understand other people’s emotions – cultivating awareness of others’ feelings, emotions, concerns and needs - making use of emotional intelligence with others.
• Measure their own levels of emotional intelligence in 18 competency measures ranging from leadership to empathy.
• Use emotional intelligence to increase personal success.
• Recognise basic self management techniques.
• Appreciate the need to manage and understand interactions with others.
• Be aware of the characteristics of emotionally intelligent individuals.
• Plan their personal development needs based on their own ECI feedback.