Introduction to Emotional Intelligence

Research shows that for jobs of all kinds, emotional intelligence is twice as important as IQ plus technical skills. Emotional intelligence is more than 85% of what sets star performers from the average. The higher the level of a job's complexity and authority, the greater the impact of outstanding performance on the bottom-line. Top managers can add or destroy huge economic value, and the higher the level, the higher the leverage - so the higher the impact. We are talking about "hard" results such as improved profitability from higher productivity, increased sales and lowered costs as well as "softer" results as increased morale and motivation, greater cooperation, lower turnover and loss of talent.

LEARNING SUMMARY

Who will benefit?
This introductory level course is designed for anyone, regardless of their experience, previous knowledge of EI or background, interested in developing themselves or those wanting to understand the impact of emotional intelligence on their relationships, personal effectiveness and health.

What will you gain?
Participants will be able to understand the structure of emotional intelligence, how it is developed and the belief systems necessary to be effectively emotionally intelligent. During this one day event delegates will take part in thought provoking exercises that effectively illustrate the contribution of emotional intelligence to personal effectiveness.

Event structure
Up to a maximum of 10 participants will learn within a traditional learning environment. Participation will be encouraged during a review of simulated situations, exercises and case studies. The courses will be held at our Dunfermline and London learning centres and at other learning venues throughout the UK.

What is the level of feedback?
The Introduction to Emotional Intelligence will cover the principles of emotional intelligence including assertion, communication, empathy, personal management and relationships. No direct personal feedback will be given. However if participants require to have their levels of emotional intelligence assessed they can complete an Emotional Intelligence Competence Inventory prior to attending. Those wishing individual feedback and a more in depth view of emotional intelligence are recommended to consider the course “Working with Emotional Intelligence”, details of which are available on our website.

Learning Outline

Candidate Profile:
Individuals who have had little or no experience of emotional intelligence who would like to understand how to become more effective in key areas of their business and personal lives.

Key Learning Points:
At the end of the course candidates will be able to:

• Identify your own emotions and their impact on performance – self-awareness.
• Understand other people’s emotions – cultivating awareness of others’ feelings, emotions, concerns and needs - making use of emotional intelligence with others.
• Use emotional intelligence in relationships.
• Understand the role of emotional intelligence in increasing personal success.
• Appreciate the main competency elements within the emotional intelligence competency model.
• Recognise basic self management techniques.
• Appreciate the need to manage and understand interactions with others.
• Be aware of the characteristics of emotionally intelligent individuals.
• Prepare an action plan for more effective personal development.